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Educational Technology Support Specialist

Salary: USD 50,000 – 60,000 / year  Preferred location: In person (Chicagoland Candidates, Hybrid Mandatory)  Full-time 

About us

Klett World Languages is a rapidly expanding organization with European roots. It is dedicated to empowering educators in the art of language instruction. We are the Chicago-based American arm of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we provide the highest quality language materials in Spanish, French, German, and Italian. We create content that helps students build authentic communicative competence and become global citizens. Our materials are authentic, accessible, and user-friendly, and enable students to learn and deepen their connection to our increasingly global world. We strongly believe that educators play a key role in language learning, and part of our mission is to support them and give them opportunities for professional development.

Job description

The EDUCATIONAL TECHNOLOGY SUPPORT SPECIALIST plays a crucial role in the Educational Technology team, spearheading the seamless execution of internal processes for delivering digital materials to Klett World Languages’ customers. Collaborating closely with the Educational Technology Manager, they contribute to delivering top-notch technical support to our customers. This role seeks a team member with the agility to adapt swiftly and operate efficiently across multiple projects concurrently. The ideal candidate is a self-motivated, flexible team player who embraces a challenging yet supportive environment.


The Educational Technology Support Specialist will:

  • Work with district/school admins to configure platform integrations for auto-rostering, single sign-on (SSO) and LMS systems on our platform
  • Onboard district/school admins onto our platforms
  • Provide customized licensing solutions to large clients at the K-12 and university level
  • Fulfill orders for digital materials in collaboration with the Educational Technology and Operations teams
  • Manage the shared Support Inbox and other customer support inboxes and ticketing systems
  • Independently handle basic and intermediate technical support requests related to access and usability of digital materials, escalating as needed
  • Troubleshoot with customers to debug technical issues on our digital platforms (primarily via phone and email support)
  • Cultivate strong working relationships with educators and cross-functional teams within the organization to enhance overall customer success
  • Coordinate with the Educational Technology Manager and our external partners (developers, product managers, etc.) 
  • Work with the Educational Technology Manager to design resources for customers related to access and use of digital materials
Qualifications, knowledge, and skills

The ideal candidate for the Educational Technology Support Specialist enjoys a dynamic work environment and can empathize with user journeys and mirror their experiences. They should also have:

  • Primary residence in Chicagoland, as this hybrid role requires coming into the office at least 3 of the 5 working days per week
  • Prior experience in a customer success, customer support, sales support, or teaching role 
  • At least a bachelor’s degree
  • At least two years of using learning management systems (LMSs) in various capacities as an intern, teacher, and/or administrator
  • Prior experience with Canvas, G Suite, Office 365, ClassLink, Clever, and multiple LMS systems (strongly preferred)
  • Strong PC skills including the ability to master proprietary software
  • Experience with eCommerce solutions and online distribution of digital products
  • Intermediate Excel skills; eagerness to learn advanced Excel functions
  • Strong relationship building skills and an ability to build rapport with customers
  • Knowledge of at least one language besides English; eagerness to learn Spanish
  • Demonstrated interest in other languages
  • Excellent problem-solving abilities
  • Ability to manage multiple competing priorities and workflows
  • Outstanding written and oral communication skills
  • SIMPLE IRA with a 3% employer match
  • 16 days PTO (to be used as vacation, personal, or sick days)
  • Health insurance (75% paid by employer)
  • Paid federal holidays
  • Parental leave (50% paid for up to 12 weeks)
  • Professional Development stipend

To apply, submit your cover letter and resume to jobs@klettwl.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status.