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E-commerce and Operations Technology Intern

Salary: USD $15.50 – $18/h Location: Chicago, IL (hybrid)  Part-time to full-time 

Duration of internship: 6-10 weeks during the summer (exact dates are negotiable)

About us

Klett World Languages is a growing educational publisher with European roots. We are the Chicago-based US arm of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we provide the highest quality language materials in Spanish, French, German, and Italian. We create content that helps students build authentic communicative competence, and become global citizens. Our materials are authentic, accessible, and user-friendly, and enable students to learn and deepen their connection to our increasingly global world. We strongly believe that educators play a key role in language learning, and part of our mission is to support them and give them opportunities for professional development. At Klett World Languages, we are driven to change world language education in the U.S. for the better.

Job description

The E-commerce and Operations Technology internship is a great opportunity to learn about how digital tools are revolutionizing the publishing industry. By joining a growing company, the intern will see how our Educational Technology and Operations teams support the Sales Team and the Bids & Adoptions Team. This role teaches customer support skills and EdTech/digital tools to aid users and facilitate product and service delivery.

The Educational Technology and Operations Intern will work closely with the Vice President of Operations and the Educational Technology Manager to learn top tier customer service practices. They will also work with the Operations and Educational Technology teams to help ensure effective execution of internal processes related to supplying materials to customers of Klett World Languages. Throughout the internship, they will gain an in-depth understanding of print and digital product supply chains, along with proficiency in LMS and ERP systems. We seek a quick-adapting and efficient team member, who is self-motivated, flexible, and ready to embrace a challenging, yet supportive environment.

  • Learn about and analyze the company’s operational processes and propose improvements.
  • Analyze revenues and expenses and monitor the organization’s compliance with budgets.
  • Analyze sales results and assist with preparation of monthly reports.
  • Use e- commerce tool to create products and discount codes for Print materials
  • Collaborate with the Operations and Educational Technology teams to ensure correct and functional product setup in the ecommerce systems.
  • Process sales orders in the ERP system.
  • Collaborate with the Operations, Educational Technology, and Sales teams to coordinate timely fulfillment of orders for digital materials.
  • Provide frontline customer service and assist customers with questions related to pricing, order processing, and shipments.
  • Assist with management of customer service inboxes and ticketing system.
  • Assist with managing and updating the company’s customer and product databases.
Educational Technology
  • Configure platform integrations for rostering, single sign-on (SSO) and LMS systems to start the onboarding process.
  • Propose improvements to functionality, security, accessibility of our digital platforms.
    Coordinate with the Educational Technology Manager and our external partners. .(developers, product managers, etc.) to address highly complex support requests.
  • Fulfill orders for digital materials in collaboration with the Educational Technology and Operations teams.
  • Stock our online store (klettwl.com) with digital products using our eCommerce engine.
  • Provide customized licensing solutions to large K-12 school districts and colleges.
  • Monitor and resolve customer inquiries related to access and usability of digital materials, escalating as needed.
  • Analyze platform usage data and export custom reports (standards mastery) to districts upon request.
  • Use eCommerce tool to create Discount codes for digital products
  • Work with the Educational Technology Team to design resources for customers related to access and use of digital materials.
  • Maintain a record of digital license codes uploaded onto our website to debug batch issues

Learning Objectives:

  • Learn about software used in businesses, including ERP and CRM solutions.
  • Gain an understanding of day-to-day supply chain operations.
  • Learn to apply accounting principles to day-to-day bookkeeping and end-of-month reporting.
  • Learn several softwares that educational institutions are using to support students, teachers, parents, etc.
  • Learn how to communicate with and support teachers, district admins, and IT personnel.
  • Learn several concepts related to generating and selling digital licenses.
  • Get exposed to the Bids & Adoptions process and concepts related to winning contracts.
  • Learn modern pedagogical trends specifically when it comes to Second-language acquisition (SLA).
Qualifications, knowledge, and skills
  • Authorization to work in the US
  • A bachelor’s degree completed or in progress
  • Excellent analytical, organizational, and creative problem-solving skills
  • Demonstrated experience in finance or supply chain operationsçProficiency in Google Workspace and Microsoft Office
  • Excellent academic record
  • Ability to work independently and bring assigned projects to completion
  • Experience with LMS systems and other teaching software, preferably as a teacher, instructor, or TA
  • Proficiency in Spanish strongly preferred
To apply, submit your cover letter and resume to jobs@klettwl.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status.