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Operations Specialist

Salary: USD 50,000 – 60,000 / year  Preferred location: Chicago (hybrid)  Full-time

About us

Klett World Languages is a growing educational publisher with European roots. We are the Chicago-based US arm of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we provide the highest quality language materials in Spanish, French, German, and Italian. We create content that helps students build authentic communicative competence, and become global citizens. Our materials are authentic, accessible, and user-friendly, and enable students to learn and deepen their connection to our increasingly global world. We strongly believe that educators play a key role in language learning, and part of our mission is to support them and give them opportunities for professional development. At Klett World Languages, we are driven to change world language education in the U.S. for the better.

Why join Klett World Languages?

Klett World Languages is uniquely positioned as a start-up publishing company in the U.S. and Canada. Because of this, we have been able to think outside of the box and redesign language learning to meet today’s needs. It’s no surprise that we are called “disrupters” within the world language publishing industry.

Klett World Languages supports an international work environment and global work culture that provides room for personal and professional growth as our market share expands exponentially throughout the U.S. and Canada. We make a concerted effort to respect work-life balance through generous paid time off (PTO) and remote work policies, flexible schedules when possible, and paid professional development. We encourage a growth mindset, provide coaching, and promote belonging and inclusivity. Klett World Languages also rewards its team for its growth and success through individual bonuses tied to evaluations, prizes and rewards tied to sales earnings, and yearly retreats.

The Klett World Languages Team is driven by the mission of how we can help change world language education in North America for the better…are you driven to make this change with us?

Job description

The Operations Specialist will be responsible for day-to-day administration of our supply chain and accounting, ensuring that our materials reach our customers on time. They will report directly to the Lead Operations Specialist. The position involves communicating with customers, partners, and providers. It requires a team member who has the ability to adapt quickly and work efficiently. The ideal candidate is a self-motivated, flexible team-player, looking for a challenging role in a driven, yet supportive environment.


    The Operations specialist will:
  • Provide front-line customer service, replying to customers’ questions concerning order placement, processing, and fulfillment
  • Troubleshoot order fulfillment issues
  • Receive and process orders
  • Issue invoices and process payments
  • Monitor e-commerce payments on Stripe
  • Serve as the primary contact between KWL and its distribution centers for day-to-day business
  • Monitor inventory on day-to-day basis
  • Assist with inventory planning
  • Maintain internal orders, inventory, and pricing databases
  • Assist company accountants by providing monthly data
  • Monitor incoming freight shipments to KWL’s distribution centers
  • Propose improvements to existing supply chain solutions
  • Prepare quotes for large customers
  • Other tasks related to supply chain operations as needed at the discretion of the Lead Operations Specialist
Qualifications, knowledge, and skills
  • High School diploma or equivalent; some college preferred
  • Proficiency in Microsoft Office and GSuite Skills
  • Some experience with ERP systems
  • Basic knowledge of bookkeeping and expense reporting
  • Attention to detail and accuracy
  • Excellent customer service skills
  • Outstanding communication skills
  • Ability to prioritize tasks and meet deadlines with little supervision
Physical Requirements
  • Must be comfortable picking up boxes up to 30 lbs and moving boxes with use of platform or hand dolly
  • Ability to pack boxes and equipment in organized manner
  • Health Insurance
  • Up to 12 weeks parental leave, paid 50%
  • 16 days PTO, which increase to 23 days after two years with the company
  • US federal holidays off
  • Retirement plan with 3% employer match
  • Professional development allowance

Experience a collaborative, creative, and trustworthy working environment with room for personal and professional growth. We offer a competitive salary, paid vacation, and benefits. The ideal candidate would be located in the Chicagoland area.

To apply, submit your cover letter and resume to jobs@klettwl.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status. We value diversity and strongly encourage applications from members of minority or marginalized communities.